Transformation is the process of change and when we challenge people to transform, we very often meet with resistance. The natural fear of the unknown, that governs a lot of human behavior, is a major obstacle to the continued development of the organization.

Traditionally talk about Change Management or Transformation is focused on the process and not so much on the people, it will affect and who they are. Perhaps that is one of the reasons why so many mergers and acquisitions go wrong or do not end up with the expected results.

Whether the transformation is related to processes, products, safety or quality does not matter. We need to understand the human nature involved in the process of change and we need to see the changes from their perspective to fully understand their position on the change.

Often change management is driven by people who embrace change and then the uncertainties and the reluctance to change by the people of the organization is considered obstinate.